Please note that all International Orders outside of the UK & Indonesia are subject to duties and taxes upon entry in your country. For an estimate of these fees, please contact your local DHL or Royal mail. for more about our shipping times - please see "Processing order"
Shipping
Shipping
Please note that all International Orders outside of the UK and Indonesia are subject to duties and taxes upon entry in your country. For an estimate of these fees, please contact your local DHL & Royal Mail
As a small business in Indonesia, we are only able to ship our products on a once a week basis, on selected dates. Our next shipment date is June 10th, 2024 for orders placed prior to June 8th, 2024. Your orders will be sent to our Hubs in Jakarta or London before being delivered to your doorstep using the shipping method of your choice. You will receive an email when your items have arrived at our Hub alongside a tracking number. Please check your inbox for updates on your order from the courier.
We currently only ship to Indonesia, United Kingdom, United States, Canada, Mexico and Countries within the EU.
Processing Order
For customers in Indonesia, after placing your order please allow 1-2 business days for your items to reach our Jakarta Hub. Once your order has been shipped, you will receive an email with your tracking information. Please note that some couriers take a few days to update this information.
For international customers your items will be sent to our London Hub. Please note that this can take up to 5 working days. Once your order arrives in our London Hub, you will receive an email with your tracking information. Please note that some couriers take a few days to update this information.
Shipping Times
Standard shipping will only be provided for orders that weigh up to 2kg. Please note that the information provided below are approximations and may be affected by events outside of our control. For International Customers, these approximations will only apply as soon as your order has been accepted in our London Hub and are out for delivery.
UK - Royal Mail Tracked 24 (1-2 working days) FREE
Indonesia - JNE YES (1-2 working days) FREE
Europe (EU) - DHL Standard (1-2 working days) £29.99 OR Royal Mail Tracked (5-7 working days) £14.99
USA, Canada & Mexico - DHL Standard (1-3 working days) £34.99 OR Royal Mail Tracked (5-7 working days) £23.99
Please note that there may be delays due to external factors that are out of our control (i.e. weather, courier delays, holidays, etc.) as such, please contact the courier for further details.
Failed Deliveries, Customs & Additional Fees
Failed Deliveries In the event of a failed delivery, we understand the inconvenience it can cause and we strive to make the process as smooth as possible for you. Here’s what you need to know:
Re-Delivery in some cases, we may be able to arrange a re-delivery however this is subject to the availability and policies of the courier
Additional Fees please be aware that any failed delivery due to circumstances within your control (such as incorrect address, unavailability to receive package, etc.) may be subject to additional fees for re-delivery. These fees are imposed by the courier service to cover the extra handling and transportation costs.
Customer Responsibility to avoid failed deliveries, please ensure that your shipping information is correct and up to date. Additionally, allow for availability on the day of delivery to receive your package.
Contact Us if you encounter any issues with delivery, please don’t hesitate to contact customercare@pedasssatelier.com We are here to help and will work with you to resolve the situation as efficiently as possible.
Signature Required All orders above £250 will require a signature to be delivered, please follow along with your delivery notifications to ensure your packages reach you safely.
International Orders We currently offer international shipping via DHL & Royal Mail. Additional duties and taxes may occur depending on the region in which you live. Pedasss Atelier are not responsible for customs payment or any additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received or declined by the customer due to unpaid duties.
Import fees may vary per country, please contact your local DHL or Royal Mail representative for the best possible estimate.
If you are unsatisfied with your order, have received faulty merchandise or need to make an exchange please contact customercare@pedasssatelier.com with your full name and order number in the subject.